Terms of Use

These Terms of Use ("Terms") are an agreement between Wave Intelligence, Inc. ("Wave", "we", "us") and you. If you use the Service on behalf of a company or other organization, "you" means that organization, and you confirm that you have authority to accept these Terms for it. The summary above is for convenience. The full Terms below control.

1. Accepting these Terms

By accessing our website at waveone.io (the "Website"), requesting a demo or a free bulletin, creating an account or using the Wave platform, bulletins and related services (together, the "Service"), you agree to these Terms and acknowledge our Privacy Policy. If you don't agree, please don't use the Website or the Service.

The Service is for business use only. You must be at least 18 years old and use the Service for the purposes of your trade, business or profession.

2. The Service

Wave finds newly opened businesses, enriches them with publicly available business information and delivers matching businesses to you as weekly or monthly bulletins. Depending on your plan, the Service may also include category exclusivity (see section 6), click-to-contact tools, outreach tools, CRM export and integrations, a team workspace and lookalike matching.

We continuously improve the Service and may add, change or remove features. We won't materially reduce the core functionality of a paid plan during your current billing period.

3. Accounts

You must give us accurate account information and keep it up to date. You are responsible for keeping your login details secure, for all activity under your account and for the teammates you invite. Tell us promptly at [email protected] if you suspect unauthorized access to your account.

4. Free trial

We may offer a free trial, such as a free first weekly bulletin. No credit card is required, and a trial doesn't turn into a paid subscription unless you choose to subscribe. A trial bulletin doesn't include businesses from a Territory that another customer in your sales category holds under category exclusivity. Trials are for evaluating the Service. We may limit, change or end trials, or decline a trial request, at our discretion. Trials are provided without any warranty.

5. Plans, fees and payment

• Prices: plan prices are shown on the Website or in an order form. Prices shown are starting prices; your final price may depend on your country, sales category and coverage. Prices exclude taxes, which you are responsible for.
• Billing: subscriptions are billed in advance, monthly or yearly. Payments are processed by our payment processor, Stripe, and you authorize us to charge your payment method for all fees due.
• Monthly plans renew every month until you cancel. You can cancel at any time in your account or by emailing [email protected], and cancellation takes effect at the end of the current month.
• Yearly plans run for 12 months, are billed upfront at a discount and renew for another 12 months unless you cancel before the renewal date. A yearly plan can't be cancelled for a refund during its term.
• Category exclusivity and other custom orders run for the minimum term set out in your order form (an "Order"). You can't cancel an Order for convenience during its term, and the fees for the rest of the term remain payable.
• Refunds: fees are non-refundable, including for partial billing periods, except where the law requires otherwise or we agree in writing.
• Price changes: we will give you at least 30 days' notice of a price change. It will apply from your next renewal.
• Late payment: if a payment fails and isn't fixed after we notify you, we may suspend the Service, including category exclusivity, until it is paid.

If an Order conflicts with these Terms, the Order controls.

6. Category exclusivity

Category exclusivity is sold separately from standard plans, under an Order that sets out its price and term. A subscription to a standard plan doesn't grant exclusivity. If your Order includes category exclusivity, your "Territory" is the country (or other area) and sales category set out in it. While it is in effect and your account is in good standing, we won't provide identifiable or contactable businesses from your Territory to other customers whose products or services fall within the same sales category.

Category exclusivity doesn't restrict us from:

• providing the same businesses to customers in other sales categories;
• providing aggregated or de-identified statistics about any market, including your Territory, to anyone;
• using data for our own operations, such as improving the Service, or to comply with the law.

We define sales categories reasonably and in good faith. Category exclusivity is subject to availability and is offered on a first-come, first-served basis. It covers what Wave provides; it doesn't stop other companies from finding the same businesses through their own means. It ends when your Order ends or is terminated, and doesn't apply while the Service is suspended for non-payment or breach.

7. Wave Data and how you may use it

"Wave Data" means the bulletins, Business Contact Data, fit scores and other data we provide through the Service. Subject to these Terms and payment of your fees, we grant you a non-exclusive, non-transferable license, during your subscription, to use Wave Data for your internal business purposes: finding, contacting and selling to businesses and managing your sales pipeline. You may export Wave Data to your CRM and other internal systems.

You may not:

• sell, resell, sublicense, publish or otherwise provide Wave Data to third parties, except to service providers acting on your behalf (such as your CRM provider);
• use Wave Data to build, train or improve a competing product or database;
• use Wave Data to determine anyone's eligibility for credit, insurance, employment, housing or any other purpose covered by the US Fair Credit Reporting Act or similar laws. Wave is not a consumer reporting agency;
• use Wave Data to harass, discriminate against or track individuals, or for any unlawful purpose;
• scrape, bulk download or systematically extract data from the Service beyond its normal features.

After your subscription ends, you may keep using Wave Data that you exported to your own systems during your subscription for your internal business purposes, subject to these Terms and applicable law, including honoring deletion and opt-out requests.

8. Your outreach and legal compliance

You are solely responsible for how you contact businesses and people using Wave Data and for complying with all laws that apply to you, including:

• anti-spam and electronic marketing laws, such as the US CAN-SPAM Act, EU and UK e-privacy rules (including the UK Privacy and Electronic Communications Regulations) and Türkiye's Law No. 6563 on the Regulation of Electronic Commerce and its Message Management System (İYS) requirements;
• telemarketing laws, such as the US Telephone Consumer Protection Act and do-not-call rules;
• privacy and data protection laws, such as the GDPR, the UK GDPR, KVKK and US state privacy laws.

In particular, you must identify yourself truthfully in your communications, give any notices and obtain any consents the law requires, and promptly honor requests from businesses and people who ask you not to contact them or to delete their information.

9. Outreach tools

When you use our email sequences or other outreach tools, you are the sender, and messages are sent on your behalf and in your name. You are responsible for their content and recipients and for having the right to send them. Each message must include accurate sender information, a valid postal address where the law requires one and a working way to opt out.

The Service provides controls to support responsible outreach: verified addresses, sending limits and gradual warm-up, a suppression list and one-click opt-out honored across sequences, the source of each contact and settings for country-specific requirements. These controls help you meet your obligations but don't replace them, and using them doesn't guarantee that your outreach complies with the law of any country.

We may pause or stop campaigns if bounce or complaint rates are high, if we receive abuse complaints or if we reasonably believe a campaign breaks these Terms or the law. We can't guarantee that any message will reach the recipient's inbox.

10. Your data

"Customer Data" means the data you or your teammates upload or submit to the Service, such as customer lists for lookalike matching, notes, tags, files and data from connected integrations. You own your Customer Data and grant us a license to host, process and use it to provide, secure and support the Service.

When Customer Data contains personal data, we process it as your processor or service provider. We will sign a data processing agreement with you on request. We won't sell your Customer Data, share it with other customers or use your customer lists to build bulletins for anyone else. We may use aggregated and de-identified data derived from use of the Service to operate and improve it.

You confirm that you have all rights and permissions needed to provide Customer Data to us.

11. Acceptable use

You must not, and must not allow others to:

• use the Service in breach of any law or anyone's rights;
• use the Service to send spam or misrepresent your identity;
• upload malware or interfere with or disrupt the Service;
• attempt to gain unauthorized access to the Service or other accounts, or probe or test its security without our written permission;
• copy, modify, reverse engineer or create derivative works of the Service, except as the law expressly permits;
• use bots, scrapers or other automated means to access the Service, other than our documented integrations and APIs;
• share your account with people outside your team or resell access to the Service.

12. Third-party services

The Service can connect to third-party services, such as CRMs, email providers and spreadsheets. Your use of those services is governed by their own terms, and we are not responsible for them. If you connect a third-party service, you authorize us to exchange data with it on your behalf.

13. Intellectual property

Wave and its licensors own the Service, the Website, our software, our compilations of Wave Data and our trademarks. These Terms don't give you any rights in them other than the limited rights expressly granted. If you send us feedback or suggestions, we may use them without any obligation to you.

14. Confidentiality

Each party will protect the other's non-public business information that it receives in connection with the Service with at least reasonable care, and will use it only to perform under these Terms. This doesn't apply to information that is or becomes public through no fault of the receiving party, or that the receiving party already had or developed independently.

15. Data accuracy and website content

Wave Data comes from public sources and automated processes, including AI models, and may be incomplete, out of date or inaccurate. We work to keep it accurate but don't guarantee it. Statistics, estimates and examples on the Website, such as expected sales increases or time savings, are illustrative and are not a promise of results. Sample businesses shown on the Website are fictional.

16. Disclaimers

The Service, the Website and Wave Data are provided "as is" and "as available". To the fullest extent permitted by law, Wave disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy. We don't warrant that the Service will be uninterrupted or error-free, that Wave Data will be complete or accurate or that you will achieve any particular business result.

17. Limitation of liability

To the fullest extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility of such damages; and (b) each party's total liability arising out of or relating to these Terms or the Service will not exceed the greater of the amounts you paid to Wave in the 12 months before the event giving rise to the claim and US $100.

These limits don't apply to your payment obligations, your indemnification obligations or your breach of section 7 (Wave Data), section 8 (Your outreach and legal compliance) or section 11 (Acceptable use).

18. Indemnification

You will defend, indemnify and hold harmless Wave and its officers, directors, employees and agents from and against any claims, damages, losses and expenses, including reasonable legal fees, arising out of your Customer Data, your outreach to businesses or people, or your use of the Service or Wave Data in breach of these Terms or the law.

19. Suspension and termination

You can cancel as described in section 5. For yearly plans and Orders, stopping use of the Service during a term doesn't end your payment obligations for that term. We may suspend or terminate your access if you materially breach these Terms and, where the breach can be fixed, don't fix it within 10 days of our notice; if you don't pay fees when due; or immediately, if needed to prevent harm to the Service, our users or third parties or to comply with the law.

When your access ends, the licenses in these Terms end, except as stated in section 7. On request made within 30 days after termination, we will make your Customer Data available for export. After that, we delete it in line with our data retention practices. Sections that by their nature should survive termination will survive, including sections 5, 7, 8 and 10 to 22.

20. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify customers by email or through the Service at least 15 days before it takes effect. By continuing to use the Service after a change takes effect, you accept the updated Terms.

21. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and both parties consent to their jurisdiction. To the extent permitted by law, each party waives its right to a jury trial. Before filing a claim, each party will try in good faith to resolve the dispute informally for at least 30 days, starting from written notice sent to the other party.

22. General

• Entire agreement: these Terms, together with any order form and data processing agreement, are the entire agreement between you and Wave about the Service.
• Assignment: you may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of all or part of our business.
• Severability and waiver: if any provision is found unenforceable, the rest remains in effect. Not enforcing a provision isn't a waiver of it.
• Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
• Relationship: the parties are independent contractors.
• Export and sanctions: you will comply with applicable export control and sanctions laws in your use of the Service.
• Notices: we will send notices to the email address associated with your account. You can send notices to [email protected].
• Language: these Terms are written in English. Any translation is for convenience only, and the English version controls.

23. Contact us

Wave Intelligence, Inc.
Email: [email protected]